Summary.
The journey of the AI assistant is already well underway. We’re seeing the evolution to agent take shape in three phases: assistant, concierge, and agent.
This evolution is exciting and promises to make our lives much easier — eliminating mundane tasks and helping us become more productive. But anyone who has ever had an assistant knows that the relationship only works if there is trust.

The authors explore what can go wrong with autonomous agents, and how companies can deploy them responsibly.

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by Kathy Baxter and Yoav Schlesinger