How can you manage employees when the capabilities at their fingertips are constantly changing, and the effects of those changes are unpredictable?

Users have less and less time to learn from one another. And unlike virtually any other technology we’ve known, AI-enabled digital tools are designed to change by themselves—continuously.

To help, the author has devised a framework—STEP—that consists of four interrelated activities:

(1) segmenting tasks for either AI automation or AI augmentation;
(2) transitioning tasks across work roles;
(3) educating workers to take advantage of AI’s evolving capabilities; and
(4) evaluating performance to reflect employees’ learning and the help they give others.

 

Continue reading on HBR
by Paul Leonardi